HVAC Customer Reviews from Greater Cincinnati/Northern Kentucky
Tom Rechtin Heating and Air Conditioning has been serving the areas around our home base in Fort Thomas Kentucky for years now, and we have built up a great reputation in the process. Our clients know that when they choose us, not only will they get incredible service, but fair pricing and reliability they can count on. Below you’ll find a collection of real testimonials from our clients that will hopefully give you some insight into the kind of work you’ll get when you trust us with your HVAC job.
You installed a new furnace for our son and he was very pleased with the experience. We got multiple estimates and yours was the most complete.
Clifford D., Erlanger KY
Dave M was very helpful and did a great job explaining the problem with the furnace and walked us thru repair vs replace. The installers (Gary A & Nate H) were well mannered and well trained.
Carole R., Ft. Thomas KY
Long term customer / 30+ years. Many years of honest, great service. I’m highly impressed with every member of the team. Installers Blake M, Kevin H & Jon H jr.
Charles H. Cold Spring KY
Hey Team Rechtin,
Hope this message finds you well. I'm writing to share how much I appreciate the professionalism,
expertise and care your entire team has demonstrated in the replacement of my furnace (today). Nolan
and Lincoln, who had just finished installing the new Carrier, are a dream team. They arrived right on
time, performed their work quietly and without interference (important because I work from home) and
they finished early!
Also – Mike, your expert technician, provided the same high-end service during his visit to diagnose my
furnace problem last Friday (Dec. 30). He took time and paid attention to run the necessary diagnostics,
offered me a series of options (all in plain language) and listened to and answered all of my questions.
He was unrushed, ensuring my needs were met.
This high level of care was consistent across every touch point with your team, from the first phone call I
placed for an appointment last Wednesday morning (Dec. 28), to my chat with Dave who scheduled
Mike's visit, and to Rob, who scheduled the installation. Everyone on your team is an ace.
Thank you for caring enough to make what is typically a difficult purchase a "made my day" one.
All the best,
Lisa F. (Newport)
Dear Mr. Rechtin,
I'm not in the habit of sending letters complimenting those that work for me, but these men were outstanding.
Aaron Becker and Aaron Brockman were notable. They were timely, tidy, fast and professional...Saturday my air conditioning died and Wednesday...I was relaxing in my cool, comfortable home, enjoying my new equipment.
There aren't enough adjectives to describe your company. Jerry Class was an outstanding sales rep as well. It was a pleasure doing business with you.Thank you.
Excellent work from beginning to end by every individual. Exceeded expectations. 10/10, would use you again.
These guys (Gary & Don) were fabulous, friendly, professional and tidy!
Brian & Debi S
Thanks for the quick and efficient service!
Patti & Doug M
We have always been happy with Rechtin. A friend of ours recommended you years ago. Your sales and service people are wonderful. We have always been happy with them in our home. Thank you for great service.
The service techs were absolutely wonderful-I would have them back any time-perfect gentlemen.
Superb and efficient!
I must commend your employee Mr. David Mastruserio on his demeanor, his patience, and his knowledge when installing a new heating and air conditioning unit March 26 at my 96-year old mothers home. He took his time to explain every step of the process, educate her on the maintenance of the equipment and put her at ease. Both my sister from North Carolina and I (from Florida) were impressed with his kindness. You are fortunate to have him representing your company.
The other two installers were also very efficient at their job, although they did not have an opportunity to interact as much with my mother
Thanks to Rechtin Heating & Air for a job well done.