Hey Team Rechtin,
Hope this message finds you well. I'm writing to share how much I appreciate the professionalism,
expertise and care your entire team demonstrated in the replacement of my furnace (today). Nolan
and Lincoln, who had just finished installing the new Carrier, are a dream team. They arrived right on
time, performed their work quietly and without interference (important because I work from home) and
they finished early!
Also – Mike, your expert technician, provided the same high-end service during his visit to diagnose my
furnace problem last Friday (Dec. 30). He took time and paid attention to run the necessary diagnostics,
offered me a series of options (all in plain language) and listened to and answered all of my questions.
He was unrushed, ensuring my needs were met.
This high level of care was consistent across every touch point with your team, from the first phone call I
placed for an appointment last Wednesday morning (Dec. 28), to my chat with Dave who scheduled
Mike's visit, and to Rob, who scheduled the installation. Everyone on your team is an ace.
Thank you for caring enough to make what is typically a difficult purchase a "made my day" one.
All the best,
Lisa F. (Newport)
